Normally, you should be able to remove your EIOBoard Server through Add/Remove Programs, Change or Remove a Program, or Programs...
In the Company Settings section of the Administrator, there is a setting called “Only Prompt for Required Upgrade”. If this...
Clients If your application, kiosk, or Outlook Add-in gives an error about “Proxy Authentication Required”, you need to make sure...
If EIOBoard is installed as a virtual directory under a parent site which also runs ASP.NET, there are potential conflicts...
After a brand new installation of the EIOBoard server, you may receive a “503 service unavailable” error. You may notice...
The error “Strong authentication is required for this operation.” is caused by the signing requirements not being set up correctly....
EIOBoard version 7.1 includes a new feature for chat history. You can read more about this feature at: http://www.eioboard.com/Features/ChatHistory.aspx Chat...
This knowledgebase article is in regards to browsing to your EIOBoard website and receiving the following message in the browser:...
For auditing purposes, some companies may need to report on the sent E-mail and Text messages out of EIOBoard. To...
Make Sure Port 5222 is Open The main cause of Chat problems with EIOBoard is the traffic is being blocked...
Here is the location of the EIOBoard Server registry keys, for cleanup purposes. These registry entries are not removed when...
If you login to EIOBoard and do not see particular users that you know are in the system (maybe you...
You may receive an error with the EIOBoard Application Interface or EIOBoard Outlook Interface during automatic upgrades saying, “The remote...
This article contains a possible solution for an error you may see opening EIOBoard in any of the interfaces. The...
If the Outlook Add-in, Application, or Kiosk cannot connect and the Test fails, your webservice is probably not working properly. ...
This knowledgebase article pertains to the following error: SQL Error “The transaction log for database ‘SolutionSavant’ is full. to...
EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It...
Many IT administrators wonder if they can stay compliant with changing TLS requirements. With the known security issues for TLS...
Update .NET Version After performing an OS upgrade from 2012 R2 -> 2019 or similar, you may get the following...
Sign Out All Users at Midnight Setting If you want all users or visitors to be signed out at Midnight,...