Customer-Hosted FAQ

How to Manually Uninstall EIOBoard Server Components

Normally, you should be able to remove your EIOBoard Server through Add/Remove Programs, Change or Remove a Program, or Programs...

Changing the EIOBoard Auto Update Settings

In the Company Settings section of the Administrator, there is a setting called “Only Prompt for Required Upgrade”.  If this...

When I test my EIOBoard Connection, I get “The request failed with HTTP status 407: Proxy Authentication Required”

If your application, kiosk, or Outlook Add-in gives an error about “Proxy Authentication Required”, you need to make sure that...

Section or group name ‘system.web.extensions’ is already defined error

If EIOBoard is installed as a virtual directory under a parent site which also runs ASP.NET, there are potential conflicts...

The Module DLL C:\Program Files\Microsoft\Exchange Server\V15\Bin\kerbauth.dll failed to load

After a brand new installation of the EIOBoard server, you may receive a “503 service unavailable” error.  You may notice...

Strong Authentication is Required for this Operation

The error “Strong authentication is required for this operation.” is caused by the signing requirements not being set up correctly....

Turn On Chat History

EIOBoard version 7.1 includes a new feature for chat history. You can read more about this feature at: http://www.eioboard.com/Features/ChatHistory.aspx Chat...

What do I do if I get Server Application Unavailable”?”

This knowledgebase article is in regards to browsing to your EIOBoard website and receiving the following message in the browser:...

How to report on the E-mail and Text Transmission Log

For auditing purposes, some companies may need to report on the sent E-mail and Text messages out of EIOBoard.  To...

Chat will not connect?

The main cause of Chat problems with EIOBoard is the traffic is being blocked by a firewall. By default EIOBoard...

Delete Server Registry Keys

Here is the location of the EIOBoard Server registry keys, for cleanup purposes.  These registry entries are not removed when...

People are not showing up in the grid from remote locations?

If you login to EIOBoard and do not see particular users that you know are in the system (maybe you...

The remote server returned an error: (425) Can’t open data connection

You may receive an error with the EIOBoard Application Interface or EIOBoard Outlook Interface during automatic upgrades saying, “The remote...

Configuration file is not well-formed XML Error

This article contains a possible solution for an error you may see opening EIOBoard in any of the interfaces.  The...

Outlook Add-in, Application, Kiosk, or Offline will not connect and Test Connection Fails

If the Outlook Add-in, Application, or Kiosk cannot connect and the Test fails, your webservice is probably not working properly. ...

What do I do if my Server installation errors Transaction log is full”?”

This knowledgebase article pertains to the following error:   SQL Error “The transaction log for database ‘SolutionSavant’ is full. to...

How Can I Utilize EIOBoard Organizations?

EIOBoard organizations are an excellent way to separate different groups of users in your EIOBoard if you are Customer-Hosted. It...

TLS 1.2 – Transfer Layer Security – Can My Organization Stay Compliant?

Many IT administrators wonder if they can stay compliant with changing TLS requirements. With the known security issues for TLS...

How To Fix Web Sign-In Not Working After a Server OS Upgrade.

After performing an OS upgrade from 2012 R2 -> 2019 or similar, you may get the following error when trying...

How do I fix Sign Out at Midnight not working?

Sign Out All Users at Midnight Setting If you want all users or visitors to be signed out at Midnight,...