FAQ

Current hot topics and FAQs

How often does Savance release updates for EIOBoard?

Savance releases new releases usually quarterly and then releases patch updates as frequently as needed. Servers Customer-Hosted: You can acquire...

How long has EIOBoard been on the market?

EIOBoard’s development plan began back in the year of 2000. Our engineering team saw a need after using a competitor’s...

What is EIOBoard End User License Agreement?

EIOBoard Intranet Version License Agreement: Except where otherwise noted, all of the documentation and software included in the EIOBoard package...

Where can I find Help Documents?

Our Support Pages also contain detailed information about all types of questions and specific issues. https://www.savanceworkplace.com/knowledge-base/ While our Help Guides...

EIOBoard Feature Requests and Custom Modifications

Savance appreciates any feedback you have to offer regarding our products. It is these customer suggestions that have helped guide...

How do I access support, our Service Level Agreement (SLA) and what is included with our services?

This article explains how to access support, what sort of response time you should expect (SLA), how we handle hardware...

Is EIOBoard / Workplace affected by the Log4j Vulnerability?

With the discovery of the Log4j Vulnerability, Savance can confirm that EIOBoard/Workplace is not vulnerable to CVE-2021-44228 since our solution...

How do we do EIOBoard Releases and Naming Conventions?

All links will be downloaded from the corresponding release’s download directory on our server, https://downloads.eioboard.com/Releases/X.X.X/ . The “X.X.X” is the...

How Do I Manage My Support Tickets?

You can login to check the status of any of your submitted tickets at: http://support.savance.com/?eioboard If you have already registered,...

Data Retention Policies for EIOBoard

EIOBoard keeps the data of alerts, chat history, logs and statuses for each user. Since this data will take up...

How to change the address where support emails are sent

There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For...

How to Stop Kiosks from Installing Intel Drivers with Windows Updates

If your group policy is set to install Driver updates automatically and the Kiosk is not explicitly set to exclude...

What protections are in place to keep the client’s information safe?

We do the best we can to ensure that your data stays private. You can find our Savance Workplace Privacy...

How to Find Your Savance Workplace Mobile App Version

If you’ve gotten your Savance Workplace mobile app from the Google Play Store or Apple App Store, it should automatically...

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