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Software FAQ

Will EIOBoard work on all operating systems?

Yes, the EIOBoard Browser Interface will operate on all operating systems. The EIOBoard Application and Outlook Add-In will run on...

What is the difference between the EIOBoard Application, Browser, Mobile, and Kiosk Interfaces?

The EIOBoard Application Interface runs only on Windows-based computers, such as Windows XP/Vista/7/8. It is a small application that interfaces...

If I change information on one Interface will it affect all of them?

All three versions of EIOBoard (The Web, Application, and Mobile version) will operate together seamlessly. They share a common database,...

How to setup Future Status?

Company Settings to Set Future Statuses There’s several settings pertaining to using Future Statuses an admin can configure in the...

Why does my name show twice in the list?

The most common cause for your name showing up twice in EIOBoard is that when you originally signed up for...

Troubleshoot Unexpected Status Changes

There are several reasons why your Status in EIOBoard might change automatically. This change could come from a Future Status,...

Why Would My Auto Return Status Not Process?

If you have a Future Status configured with an Auto Return Status specified, the Auto Return Status will only be...

What does the ‘My’ checkbox do in the Status View?

The “My” is simply your “My Friends” group. These are the people who you want to be able to view...

What is the Recommended Resolution for EIOBoard?

The minimum recommended resolution for the EIOBoard Application Interface, EIOBoard Browser Interface, or EIOBoard Outlook Interface is 1920×1080 at 100%...

How To Retrieve Log Files

The log files help programmers and support figure out what is causing the EIOBoard program to error or work incorrectly....

How To Retrieve the Savance Health Log Files

The log files help programmers and support figure out what is causing the Savance Health program to error or work...

How do Staff and Users Change Their Own Password

Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook...

Password Reset

Cloud/EIOBoard-Hosted Please use the following link to retrieve your password by entering your email address and Last Name. https://cloud.savanceworkplace.com/ForgotPassword/ForgotPassword.aspx If...

Why Can’t I See All Users On The Status Board?

If you login to EIOBoard and do not see certain users that you know are in the system, then you...

How Do I Print a List of Employees?

All Employees The phone list is available and may be printed so you can create and customize a report of...

Updating the Savance Workplace Address with a Startup Script

Savance announced that EIOBoard is now Savance Workplace! Existing cloud-hosted customers need to transition to the new server address in...

How to Update the Cloud Service URL

Elizabeth StanleySupport & Implementation Engineer, Savance

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