Author: Samuel Lynn

Check Your Integration Settings Login to your Savance workplace browser Click the 'Admin' gear wheel then go to 'User & Access Control Integrations' Click 'Manage' next to your PDK Integration Ensure 'Sync Events', 'Sync Users on Event Activity:', and 'Opt In To WebHooks:' is set...

Clear Cache Open your Desktop/Outlook Add in and click 'Settings' Click 'Delete Cache' (This will only be clickable if 'Enable Cache' is enabled Restart your Desktop/Outlook Add in Clear AppData Folder Open File Explorer Enter 'C:\Users\*YOURPCUSERNAME*\AppData\Local\' in the top bar Delete any folders labeled 'Savance' or...

How to submit an RMA/Repair order Go to https://idscan.net/returns-repairs/ Scroll down to the second form titled "IDScan.net Repairs" Fill out the form's fields & hit submit   IDScan will reach out to you directly to coordinate the RMA order. Please note that Thales devices are covered by...

Overview Savance is committed to ensuring the safety of our customers. This is why we developed our emergency mustering stations, which help to keep track of employees, initiate roll calls, and create a safer overall environment. We are also committed to providing our customers with the...

Overview This guide will explain how to set up a repeating ping test using a batch file and Command Prompt. The purpose of this guide is to help identify connection issues between your devices and server. This guide will focus on On-Prem servers using server IPs...

Users who enable 'New Outlook' will notice the Savance Workplace Add-in disappear from their taskbar. This is due to an Outlook change, but it isn't live as of writing (1/5/2024). Our current add-in uses the COM Add-in method that Microsoft is ending support for. Per...