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Author: Samuel Lynn

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August 17, 2026 in by

Savance hosts the Savance Workplace cloud platform on Microsoft Azure in the East US region (Virginia, United States). All customer data, including employee records, status and time data, configuration, and audit logs, is stored at rest in that region. Backups are replicated to the paired...

January 20, 2026 in by

The Savance Workplace Mobile App Version 13.0+ requires Workplace Server Version 12.0.12 or higher. We also require HTTPS communication to use our new Mobile app. Any servers using HTTP (Port 80/801) bindings will not be able to communicate with our app   If you are not running...

December 11, 2025 in by

1. Unplug and Replug in Your CR5400 You can unplug your CR5400 from the back of the device then replug it back in to reset your device’s connection   2. Uninstall/Reinstall the Kiosk App You can uninstall your current kiosk application to reinstall and ensure the Gemalto drivers are...

August 1, 2025 in by

Login to your kiosk's settings Click the 'Camera' tab Ensure the Camera is selected. If no camera appears, then the camera is either disconnected or needs to be unplugged then replugged in. You may have to restart your kiosk application to see the new...

August 1, 2025 in by

You can open the Minix device backside plate to get to the device's Wifi Adapter using a standard Phillips head screw driver. If the Wifi Adapter is removed, the device shouldn't be able to connect to any Wifi or Bluetooth network   https://www.youtube.com/watch?v=yCb6guZ40kc...

July 23, 2025 in by

To export users via excel using reporting, first you create a 'Contact Information' report within you Workplace Browser Interface. Then fill out the fields with the following   Lastly you can customize the report columns with whatever information you'd like to export. Common exporting fields are Username, Email,...

May 19, 2025 in by

Savance Workplace Punch, Kiosk, and Mustering Application supports Windows 11 OS. However not all PCs can support Windows 11. Any kiosks purchased from Savance before 2024 will not support Windows 11 due to the Operating System's requirements. If you purchased your own kiosks or one...

May 12, 2025 in by

Go to the Admin section Click 'Users' under the 'Users, Groups & Security Tab' Find the user which you wish to disable Click the circle with a line through it to disable that user   If you mistaken disabled a user and wish to re-enable them,...

May 1, 2025 in by

Using Kiosk Login to the Kiosk settings panel Click 'Visitor Management' then 'ID Scanner' Ensure the 'Enable CR5400 License Scanner' setting is enabled Click 'Start Scanner' if it isn't started already Enable other settings as desired (See explanation below for setting details)   Explanation of Kiosk Settings ...

April 24, 2025 in by

You can check the warranty of your Getac tablet via https://service.getac.us/ using your Getac tablet's serial number To create an RMA, please click 'Create RMA' on the Getac website. Fill out all the prompts as best you can to avoid any delays, rejections, or confusion. From there...

April 14, 2025 in by

If your site is moving to PDK 2.0, please note that there are extra requirements and changes you need to perform for your integration to function. A link to our PDK 2.0 setup can found at here  ...

April 1, 2025 in by

How to Edit the Message Body Login to Your Browser Interface then navigate to the 'Admin' tab Click 'Message Template' under 'Messaging & Alerts' You can change the Subject Line and Email Body along with Text message text in this interface Click 'Update' when finished...

March 27, 2025 in by

Right Click the Visitors Name Click 'Sign Out Visitor' This will remove a visitor from your status board, mustering roll call, and store their data in our reporting section of the Workplace Product. These steps apply to the Browser and Desktop Applicaiton...

February 3, 2025 in by

The Desktop Application has an Auto Update Tab which refers to 'www.inoutboardvideos.com' which is no longer supported. You can change the FTP site to downloads.savanceworkplace.com if you wish to use the feature, but this feature is not supported for Cloud Customers ...

December 17, 2024 in by

Here is a list of free SSL options for On-Premises Customers who wish to use HTTPS (Port 443) without self signing: Let's Encrypt SSL For Free You must renew this one every 90 days CloudFlare ZeroSSL You must renew this one every 90 days ...

September 26, 2024 in by

If you are bookmarking your site's Self Check-In/Pre-Registration, then you must make sure you don't bookmark "https://cloud.savanceworkplace.com/VMSuite/SelfCheckIn/#/" as this link is generic redirection link. Instead you should bookmark your site's unique link. An example link: https://cloud.savanceworkplace.com/qr/chkn.aspx?qrid=f22349d1-54ef-4ca5-abba-898457a38192 Below is a guide on how to change your bookmark...

July 17, 2024 in by

Login into your Kiosk settings You can access your kiosk settings via 'Staff' button which leads to a keypad and the button 'Login'. The default Admin code is '7282623' however this is an editable code so your code might be different. For Visitor Management Kiosk, you'll...

July 3, 2024 in by

While Savance strives to produce working, error-free code in all of our products no program is perfect. From time to time a new release or update may have an issue that was overlooked during testing. If you feel you have found a bug in one...

June 7, 2024 in by

Check Your Integration Settings Login to your Savance workplace browser Click the 'Admin' gear wheel then go to 'User & Access Control Integrations' Click 'Manage' next to your PDK Integration Ensure 'Sync Events', 'Sync Users on Event Activity:', and 'Opt In To WebHooks:' is set...

April 22, 2024 in by

Clear Cache Open your Desktop/Outlook Add in and click 'Settings' Click 'Delete Cache' (This will only be clickable if 'Enable Cache' is enabled Restart your Desktop/Outlook Add in Clear AppData Folder Open File Explorer Enter '%LocalAppData%' in the top bar (This could be under Roaming Folder...

April 15, 2024 in by

How to submit an RMA/Repair order Go to https://idscan.net/returns-repairs/ Scroll down to the second form titled "IDScan.net Repairs" Fill out the form's fields & hit submit   IDScan will reach out to you directly to coordinate the RMA order. Please note that Thales devices are covered by...

February 6, 2024 in by

Overview Savance is committed to ensuring the safety of our customers. This is why we developed our emergency mustering stations, which help to keep track of employees, initiate roll calls, and create a safer overall environment. We are also committed to providing our customers with the...

February 5, 2024 in by

Overview This guide will explain how to set up a repeating ping test using a batch file and Command Prompt. The purpose of this guide is to help identify connection issues between your devices and server. Note that this guide does not check ports or monitor...

February 1, 2024 in by

One of the key aspects of communication in an organization is the ability to quickly send out messages to multiple users, whether it be purely informative or part of a disaster response protocol. Both the Savance Workplace web interface and desktop application offer tools to...

October 24, 2023 in by

2024 Users who enable 'New Outlook' will notice the Savance Workplace Add-in disappear from their taskbar. This is due to an Outlook change, but it isn't live as of writing (1/5/2024). Our current add-in uses the COM Add-in method that Microsoft is ending support for. Per...

September 12, 2023 in by

Savance Workplace has an entire suite of software for your everyday usage, whether it be for employee management, visitor sign-in, emergency mustering, or more. One of the best ways to ensure that your software is running up to par is to make sure that you...

August 28, 2023 in by

When it comes to getting the assistance you need, we understand the importance of a direct and hassle-free connection. That's where GoToAssist Unattended Access steps in – a tool designed to make your interaction with Savance smoother than ever before. Whether it's a hiccup with...

May 2, 2023 in by

In early January 2023, Microsoft altered Cloud-hosted Exchange Sync for Exchange Online/Outlook 365 to not allow Basic authentication. This disables the Exchange Sync for On-Premises Workplace Customers due to Authentication requirements. However, this does not currently affect On-Premises Exchange Servers that do allow Basic Authentication. We...

March 29, 2023 in by

Setting up SMTP on an On-premise Server To set up SMTP on your on-premise server, open Workplace Server and Go Management–>Settings. Then on the Email tab under General, check both 'Enable Email' and 'Enable Email Log' Then set the SMTP settings according to the pertinent...

January 13, 2023 in by

Using your UserID to Authenticate at the Kiosk Staff can authenticate at the kiosk using their UserID to update their status. This unique numerical value then will update the User’s Status when one of our numerous Identification Option Accessories is used to authenticate at the kiosk. ...

December 30, 2022 in by

What is EIOBoard? Quickly see who is in and out at a glance! EIOBoard (short for “Electronic In-Out Board”) is a simple and easy-to-use desktop, online, and mobile software tool used for employee attendance tracking, time and attendance, interoffice communications, and more. Our in-out board gives users the ability...

December 27, 2022 in by

What is Savance Workplace? Quickly see who is in and out at a glance! Savance Workplace is asimple and easy to use desktop, online, and mobile software tool used for employee attendancetracking, time and attendance, interoffice communications, and more. Our in-out board givesusers the ability to...

December 27, 2022 in by

Overview Workplace’s automated installer takes all the guesswork out of Workplace On-Prem Server installations. This installer takes care of the download, installation, and configuration of SQL, SQL Server Management Studio, Internet Information Services (IIS) and all prerequisites with minimal user interaction using a new Advanced Installer Wizard. The Purpose of...

December 27, 2022 in by

Select an option below to set up and configure your Workplace Kiosk software. Install Guide: Installing Your Kiosk Software The Install Guide will help you install and configure the Workplace Kiosk software for your PC. GET THE GUIDE Basic Employee Kiosk Guide: Configure a Simple Check-In Kiosk The Basic Employee...

December 27, 2022 in by

Workplace Consulting Sessions Workplace Consulting Sessions are designed to help users get acquainted with some basic Workplace functions. Common functions covered during a setup and training session include hardware setup, software setup, and user training. Our training sessions are done using web meeting software (Google Meet)...

December 27, 2022 in by

Overview This document will cover how Workplace integrates with Microsoft Outlook and Microsoft Exchange.Customer-Hosted customers can integrate with their Exchange server so that it synchronizescalendar events with the Workplace server, allowing users' statuses to change automatically based onthe events in Exchange. Both Workplace-Hosted customer and Customer-Hosted...

December 23, 2022 in by

Overview This guide describes the process of configuration for a temperature sensor to be used with Savance Workplace Kiosk or Touchless Self Check-In.   The sensor can be connected via wifi connection or ethernet cable. A power cord and ethernet adapter are provided with the sensor. The temperature...

December 13, 2022 in by

Email to Channel by Channel Email 1. In Slack, you can generate an email for that channel. This will let any Savance notification sent to that email be delivered to the Slack channel. To get this email, right-click the channel you wish for the alerts to...

November 21, 2022 in by

Enter the Kiosk Settings Go to 'Visitor Management'->Label Printing With DYMO Printer  Select the (DYMO Native) Printer from the List Select the template. Either a default DYMO Label File or one provided by Savance. You can also make your own using the DYMO Connect Software ...

November 9, 2022 in General by

I'm excited to announce our new Savance Workplace Knowledge Base is ready to start using! With a way better search, breadcrumbs so the categories are actually helpful, and a much better category system in general, you will be able to find articles without having to know...

October 27, 2022 in by

3xLogic End of End User Support Please note due to a change in 3xLogic's support agreement: "Please note that End User support is ending October 1st, 2022.  We have made this decision, because we feel in order to provide the best possible experience, your dealer or installer...

October 26, 2022 in by

Accessing Settings While Logged In If you're already or still logged in, you can also access the settings through the Gear Icon in the Toolbar(if it's not visible, check under the 'more' menu) Through System Tray By Default, the Savance Workplace application appears on the system tray. This means...

October 25, 2022 in by

[vc_row css_animation="" row_type="row" use_row_as_full_screen_section="no" type="full_width" angled_section="no" text_align="left" background_image_as_pattern="without_pattern"][vc_column][vc_column_text] The URL for the Cloud-Hosted services has been updated to use https://cloud.savanceworkplace.com for Cloud Customers. As part of several security and scalability initiatives, as well as a rebranding from EIOBoard to Savance Workplace, Savance has changed our primary...

October 24, 2022 in by

Basis for the changes: Directory Search In the previous system ADSync was performed using PagedSearch, in server version's past 10.3.47, the AD Sync is performed by Directory Search ,which is more stable when compared to PagedSearch. In Paged search, there may be a difference in number of...

October 24, 2022 in by

An improperly defined installation path might lead to conflicts when saving management settings in the Savance Workplace Server console. Whether this is the core issue or not, the methods below can help enable AD Sync for your Savance Workplace server. This problem is often noticed...

October 24, 2022 in by

The Active Directory (AD) Sync is an easy way to import users into Workplace from your company.  The system does this by looking at the AD user names and matching them with the Workplace username/name. If you notice columns are getting blanked overnight, it might...

October 24, 2022 in by

If you are encountering an error after upgrading from an older version of Savance Workplace that displays either of the following messages in the web browser:   Or if you encounter the following in the Application/Add-in: To resolve the issue, follow these steps:: Open your Savance Workplace...

October 24, 2022 in by

If you are receiving a LDAP error, you are experiencing an issue with accessing and maintaining distributed directory information services over an IP network. In this case you are most likely experiencing issues with active directory. For fixing this error there are three different troubleshooting...

October 24, 2022 in by

If you are a Customer-Hosted customer, you have the option to allow users to automatically log in to the Workplace Browser Interface based on their Windows credentials (if their Windows credentials match their Workplace credentials). This is a perfect way to take advantage of Workplace’s...

October 24, 2022 in by

Sometimes nearly all users throughout an organization will need their PC to automatically log in to Savance Workplace based on who is logged into Windows (Windows Authentication). However, sometimes multiple users will access a single Windows log in, such as a group of secretaries at...

October 24, 2022 in by

If you are using Active Directory synchronization, but don't want a new Savance Workplace user created every time an Active Directory user is created, follow these steps: On the Savance Workplace Server, navigate to Management -> Settings -> AD Sync -> Options. On this screen, you...

October 24, 2022 in by

When setting up connections to a Microsoft Online Services hosted Exchange, the domain field should be left blank.  Hitting the test button gives a successful message.  However, when hitting the save button, a message appears saying that the domain must not be left blank.  This is a known...

October 24, 2022 in by

This article describes an issue where users are not imported using the Savance Workplace AD Sync (Active Directory Sync) tool from the Savance Workplace Server Admin on your Savance Workplace server or they are missing from the template and cannot be selected. This can happen...

October 24, 2022 in by

This article addresses an issue where users are accidentally deleted through the Active Directory Sync feature of Savance Workplace, then added back again, but all their status history and other information is missing.  This can happen when a user who was originally added through the...

October 24, 2022 in by

If you are using the Active Directory Sync (AD Sync) or Azure Sync tool built into the Savance Workplace, you may experience an issue where you disable a user from the Administrator, but the next day the user you disabled/deleted appears enabled again. This happens...

October 24, 2022 in by

If you are using the Active Directory Sync (AD Sync) tool built into the Savance Workplace Server (versions 6.1 and above) you may experience an issue where you enabled a user from the Administrator, but the next day the user you enabled appears disabled again....

October 24, 2022 in by

Disabling TLS 1.0 on the Server The easiest, most effective and least disruptive way to do this is to disable TLS 1.0 for all .NET operations on the server in question. This way, if there are other services that depend on TLS 1.0 running on the...

October 24, 2022 in by

Multiple Website in Web.config Here is some information on ASP.NET Web Application: http://aspdotnetfaq.com/Faq/how-to-disable-web-config-inheritance-for-child-applications-in-subfolders-in-asp-net.aspx Here is how to use this in practice: <location path="." inheritInChildApplications="false"> <system.web> ...

October 24, 2022 in by

Background: The 'web.config' file holds different assemblies required for other applications to interact with the Workplace Server. Otherwise, the website will remain unaffected. Our various applications contact the Workplace Server through various services. This error can occur on a Kiosk, Mobile, Outlook Add-in, or Desktop application.   The Error...

October 24, 2022 in by

If you have tight firewall settings, it is possible that this will impair some of Workplace's features. Below is a list of things that need to be excepted (and relevant documentation) Port 80 or 801 will need to be opened for the IIS site. This...

October 24, 2022 in by

When attempting to deploy a .NET 3.5 website on the default app pool in IIS7 having the framework section set to .NET 4.0, you may get the following error: "There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined."   This error occurs because you are using.NET Framework 4.0, which means...

October 24, 2022 in by

The IIS logs can fill up the hard drive.  IIS settings can be tweaked to control logging.  You can move the log to another drive or turn off logging all together. In Internet Information Services (IIS) Manager, you can configure logging at the virtual directory...

October 24, 2022 in by

Note: This applies to Customer-Hosted customers only since Workplace-Hosted will always point to www.cloud.savanceworkplace.com. If you are running the Customer-Hosted Edition of Savance Workplace on one of your servers and would like to configure outside/remote access for any of our interfaces (mobile, app, Outlook Add-in, browser,...

October 24, 2022 in by

Usually your DNS host or ISP will manage this for you.  Internally, many organizations have a DNS server on their Windows Servers.  An A-record defines a sub-domain.  You can review your host by using http://www.iptools.com/ and putting in your domain.  You can also use whois...

October 24, 2022 in by

Open Workplace Server Administrator Console on your Workplace Server Go to the SQL Tasks tab. Double-click on the “Backup Database” task or click it and press 'Edit' “@BackupName” sets the name of the outputted file.  “@BackupLocation” will be the location on the database server...

October 24, 2022 in by

To restore a Workplace backup database, the first thing you want to do is to locate your database backup file (by default is SolutionSavant.bak) in the backup location that you specified during login.  If you don’t know where this is, follow these instructions, “How to...

October 24, 2022 in by

If you have added Future Statuses to Workplace (such as through Outlook Sync. or Exchange Sync.), Workplace is not currently able to delete all these statuses automatically. A user may open the Workplace calendar, right-click each event, and delete each individual event if necessary. However,...

October 24, 2022 in by

If you're migrating your server you'll need to create the backup file to move to the new server. It is also considered good practice to backup your database before major upgrades of either Workplace or the server itself. Fortunately, there are two ways to easily...

October 24, 2022 in by

Recently, Savance Workplace underwent a security update that raised the default minimum length for usernames and passwords to 8 characters. This change might lead to difficulties in editing users, as the error message "user name must contain 8 characters" may appear when attempting any edits...

October 24, 2022 in by

The error “Execute with results failed for database _______" is caused when the SQL credentials are for a user with too low of permissions to perform needed tasks.  The Workplace installer runs an upgrade script on the master database referencing the SolutionSavant database.   To resolve the...

October 24, 2022 in by

When installing Workplace, it's possible that you may run into a SQL error similar to this one: "Cannot resolve collation conflict between "Latin1_General_CI_AS" and "SQL_Latin1_General_CP1_CI_AS" in CASE operator occurring in SELECT statement column 1." The error itself will only be found in the install logs.  It will...

October 24, 2022 in by

Sometimes a SQL server database has its recovery mode set to Full mode, and without taking a backup, the log file can keep enlarging until it eats up your HDD, eventually crashing your Database or SQL server and causing problems.  To resolve this issue and...

October 24, 2022 in by

Sometimes SQL server service tends to stop or fail due to many factors, such as Operating system issues, HardDisk issues, or simple issues such as a service account password change without updating on the server where the SQL server instance is installed. To get your...

October 24, 2022 in by

The error "CREATE DATABASE failed." is an error that takes place when installing the EIOBoard server. Even though the error takes place during the installation process, the EIOBoard server will usually finish installing. Since the EIOBoard server finishes the install, we have to start with...

October 24, 2022 in by

Make a Backup When making any changes to the database, you will want to make a backup so that you do not have a chance of losing any data. To make a backup of the database you have two options: Option 1 – Use SQL Management Studio ...

October 24, 2022 in by

This article applies if you are receiving the following error when upgrading your EIOBoard database: "Stored procedure 'sys.sp_dbcmptlevel' can only be executed at the ad hoc level." Note: Because you are editing the EIOBoard database, you must be very careful to not change any other settings or database...

October 24, 2022 in by

Cloud customers are able to send texts to a recipient without requiring a cell carrier.  To do this, the company setting “Send Texts Direct to Recipient” must be enabled.  This setting is available in version 10.1.23 or higher. Once this setting is enabled, you will...

October 24, 2022 in by

Prerequisite Add Phone and Carrier *Only the Administrator has the privileges of turning Text Messaging on or off. Open the Administrator Screen form either the Website Interface, Application, or Outlook Add-In Click on the User you want to enable Text Messaging and click Edit. Enter the cell...

October 24, 2022 in by

Sometimes Customer-Hosted EIOBoard users are unable to send text messages to cell phones, even though their mail settings on their server are correct. Please make sure that you have a SMTP username and password keyed into the settings screen. Cell phone carriers do not usually...

October 24, 2022 in by

Sometimes it seems a little confusing when you refer to Workplace's texting feature because you may not know that there are actually two texting features. They each have different functions and require separate licenses. This knowledgebase article will go into brief detail about these two features.   The...

October 24, 2022 in by

Make Sure "Validate Credentials with Active Directory" is checked "validate credentials with active directory" is always unchecked after an upgrade. That allows users to sign in with their username as their password. Recheck box after the update to restore using AD Password To do so, Open Workplace Server...

October 24, 2022 in by

For version 10.0.45, and up On-Premise installer in advanced mode, you must use this command line entry: Place the installer .exe file in a known location.  For example: C:\Installer\ Open a Command Prompt as Administrator Type (or paste) the following command replacing this version number...

October 24, 2022 in by

IMPORTANT NOTE: Due to security reasons, starting with version 12 and above, HTTPS is required. Please refer to this article if you need to add an SSL certificate to your Workplace Server: https://www.savanceworkplace.com/knowledge-base/how-to-add-an-ssl-certificate-on-workplace-on-premise-hosted-servers/ Version 10/11/12 The latest release requires Windows Server 2019, 2022, or 2025 (Any Edition)....

October 24, 2022 in by

Workplace Server Running Make sure the Workplace Server program is running on your Workplace server either as an Application or as a Service. You can check by going into the Task Manager and on the “Processes” tab end the “SavanceWorkplaceServer.exe” process. Make sure “Show processes from...

October 23, 2022 in by

Sign Out All Users at Midnight Setting If you want all users or visitors to be signed out at Midnight, you can turn on the setting for it in the global settings of the Admin Panel: For more information on the setting, see our knowledgebase article: Sign...

October 23, 2022 in by

Update .NET Version After performing an OS upgrade from 2012 R2 -> 2019 or similar, you may get the following error when trying to access the website afterward: Server Error in '/' Application. Configuration Error Description: An error occurred during the processing of a configuration file required...

October 23, 2022 in by

Workplace organizations are an excellent way to separate different groups of users in your Workplace if you are Customer-Hosted. It allows you to do the following: Create different company settings for each organization Limit user visibility so users can only view other statuses of users...

October 23, 2022 in by

This article contains a possible solution for an error you may see opening Workplace in any of the interfaces.  The error message is: Configuration file is not well-formed XML This can occur if your SQL password has a special character, such as an ampersand (&).  To solve...

October 23, 2022 in by

Here is the location of the EIOBoard Server registry keys, for cleanup purposes.  These registry entries are not removed when the EIOBoard Server is uninstalled.   Clearing out the registry settings is known to solve some problems with the EIOBoard Server, such as an issue with selected...

October 23, 2022 in by

Make Sure Port 5222 is Open The main cause of Chat problems with Savance Workplace is the traffic is being blocked by a firewall. By default Savance Workplace Chat runs on port 5222, so you may need to enable this port on the client’s firewall. If...

October 23, 2022 in by

This knowledgebase article is in regards to browsing to your Workplace website and receiving the following message in the browser:   Server Application Unavailable The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh button in your web browser...

October 23, 2022 in by

On-Prem Customers If you are a Customer-Hosted user there are two places you need to make sure chat history is enabled; on the server and on the client. To enable the Chat server via your Customer-Hosted server, you must open up the Workplace Server program. Go into...

October 23, 2022 in by

The error "Strong authentication is required for this operation." is caused by the signing requirements not being set up correctly. To fix this issue you will have to change some settings on the server with the Workplace server. Log into the server that has your...

October 23, 2022 in by

In the Company Settings section of the Administrator, there is a setting called “Only Prompt for Required Upgrade”.  If this setting is checked, you can upgrade your Workplace server to the latest version without prompting your users to upgrade (unless it is specified that the...

October 23, 2022 in by

Normally, you should be able to remove your Workplace Server through Add/Remove Programs, Change or Remove a Program, or Programs and Features. However, if some sort of corruption occurred during the installation, you may get this (or a similar) error message preventing an uninstallation:     Here are...

October 23, 2022 in by

The My Customers feature is a handy tool that is easy to use and is helpful for organizing your customers based on your representatives, where the company is located, all the contact information for the company and its employees, etc.  When you first open up the...

October 23, 2022 in by

The Timesheet button is available for checking status history. If the button is missing for users, here are some troubleshooting steps: Check the 'More Options' menu icon to see if Timesheets is hidden in there. Go to the Toolbar tab in the Workplace 'My Info &...

October 23, 2022 in by

When you click on your name in the Workplace status view, you will see the “One-Click Return Time” buttons. This provides an easy method to specify your return time when changing your status.  These buttons can be set to different lengths of time on an individual...

October 23, 2022 in by

In order to save the window size and position of the Workplace Application Interface, you just need to go into the Settings, and on the “Views” tab, click the “Save” button in the “Window State” frame as shown below.   You can also click the “Default” button...

October 23, 2022 in by

Before you import Timecards into QuickBooks from the Workplace Timecard export, QuickBooks must be configured to track time.  To verify or change this, complete the following steps: Open QuickBooks and login with the Administrator account.   Click the “File” menu and select “Switch to Single-user Mode”...

October 23, 2022 in by

If you are using a silent install for the Workplace Application Interface or the Workplace Outlook Interface, it may be necessary to check if you already have Workplace installed. There is a registry entry that will tell you if Workplace has been installed. For the Workplace...

October 23, 2022 in by

Silent installations are installations that run without a user interface and are completely automated. Often on a large scale deployment, network login scripts are run for users that automate drive mapping, software and hardware inventory, and automated installations. In addition to scripts, Group Policy and...

October 23, 2022 in by

Automatically Start Workplace Desktop To make sure Workplace Desktop starts up automatically when the computer starts up, just add the following to bottom of the Registry file:   v10 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "EIOBoard"="C:\Program Files (x86)\Savance\EIOBoard Application\EIOBoard.exe"   v11 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] "Workplace"="C:\Program Files (x86)\Savance\Savance Workplace App\EIOBoard.exe"   Alternatively, you can go to your Workplace Desktop Settings, and check Automatically Start...

October 23, 2022 in by

Here are the required controls for the Workplace Desktop Application Interface and Workplace Outlook Interface. Version 11 Workplace Desktop Application Requirements: C++ Redistributable 2015-22 (x86 and x64: https://aka.ms/vs/17/release/vc_redist.x64.exe and https://aka.ms/vs/17/release/vc_redist.x86.exe) .NET Framework 4.7.2 (https://dotnet.microsoft.com/en-us/download/dotnet-framework/thank-you/net472-web-installer) Workplace Outlook Interface Requirements: Visual C++ Redistributable for Visual Studio 2015(x64 and x86): https://www.microsoft.com/en-us/download/details.aspx?id=48145 ...

October 23, 2022 in by

To deploy settings which apply to the user currently logged into the PC you can push settings out to HKEY_CURRENT_USER.  You can also deploy settings which will apply to all users that would log into the PC by applying the setting to HKEY_LOCAL_MACHINE. You can download...

October 23, 2022 in by

The Workplace Application Interface and Workplace Outlook Interface are fully supported on a Terminal Server.  Since the settings are all stored in the registry under HKEY_CURRENT_USER for a normal installation, you must use a special key to deploy the default settings for a terminal server user to aide in...

October 23, 2022 in by

To create a Timecard do the following: 0. Have the Export Template and Payroll Types created via the Desktop Application Admin: See this Knowledgebase Article 1. Click the “Timesheets” button in the EIOBoard Application Interface. 2. Click “Create Timecards”.   3. Click “New List”, enter a name when prompted, check...

October 23, 2022 in by

Web Browser and Desktop Application A standard view (default) or mini-view is available for the Workplace Desktop application and Web Browser. Standard View In the Standard View, you can see everyone that matches your current set filters listed, and along with all the information for your selected column...

October 23, 2022 in by

This page provides details on how to create the payroll export template and send time data to Paylocity.  For reference, here is the full Paylocity Time Import Specification. In order to send time card data to Paylocity, you must Create Timecard for a given time period,...

October 23, 2022 in by

Version 10/11 The latest release requires at least Windows 10 OS. Theses are the Pre-requisites the computer will need to be able to download: C++ Redistributable 2015-2022 (https://aka.ms/vs/17/release/vc_redist.x64.exe) .NET Framework 4.7.2 (http://go.microsoft.com/fwlink/?linkid=863265) The installer will automatically download any prerequisites and install them if you are connected to the...

October 23, 2022 in by

The User Import Wizard makes this process simple, whether you are populating user profiles for the first time or adding additional departments. The Web-based User Import has superseded the Desktop Import Wizard. Please review the Web-base User Import https://www.savanceworkplace.com/knowledge-base/web-based-user-import/ Starting from scratch? You will need to create...

October 23, 2022 in by

Sometimes you may find that the Workplace Application starts up too quickly and therefore fails to sync with outlook when it opens. Or there may be very rare cases where it does not consistently start at start up even though it is set to. When this...

October 23, 2022 in by

Create a new Payroll type: Open the EIOBoard desktop application Navigate to "Administrator" at the top of the window Select the "Timecard" tab at the top of the screen Select "Payroll Types" in the new tabs that appeared under the "Timecard" tab Click "Add" at...

October 23, 2022 in by

Workplace is capable of sending emails in the form of Text Messages, Notes sent via email, Help Desk requests, and Forgot Password requests. At this time, only Customer-Hosted users can view or resend Text Messages or Note emails. To access previously send Text Messages or Note...

October 23, 2022 in by

Workplace has the ability to watch users as they change their status. Similar to Outlook, Workplace will display a small pop-up window with the name of the person, what status they changed to, and at what time as a pop up in the lower left...

October 23, 2022 in by

Workplace has the ability to perform status updates for multiple people at once. This feature is only available for users who are in the EB Admin or an EB Receptionist Security Group. Open Workplace and click on "More" in the toolbar. Then select "Group Status" from...

October 23, 2022 in by

This setting can be set by individual users on a per user basis or it can be set by an administrator user as a deployable setting and locked so it cannot be changed by non-admin users. Individual User Setting Desktop App: Click on the settings icon, Go...

October 23, 2022 in by

Embedding Workplace in your main site could be a nice way to build awareness and engagement. Also, we can automatically log in a user Windows Authentication. The very easiest way to set your Workplace in your organization's website is to use an iframe. The source...

October 23, 2022 in by

If you would like to configure an EIOBoard status to not override the comment of your previous status follow these steps (Note: You will need to have access to an EIOBoard Administrator account to follow these steps)   Open the EIOBoard Administration Options Go to the...

October 23, 2022 in by

With the Workplace Browser status board you are able to specify which headers are available to view. Each person has the option to have different columns and arrangements. They can be added, removed, and sorted by following the steps below. Choose Column Headers: 1) Right click on...

October 23, 2022 in by

Workplace's Browser Interface gives you the option to view the status board, change your status, and more. This interface can be convenient because no installation is required on your computer, and it works on any operating system. To open the browser interface, simply go to...

October 23, 2022 in by

As of Internet Explorer (IE) version 11, it does not support the newer features available on the other major browsers. Therefore, IE is not a recommended browser for all the features available on the Workplace web application. You should use any of the leading web...

October 23, 2022 in by

By default Workplace sorts the users by last name, then first name. If you wish to change this to sort by first name, then last name there is an organization setting for this. Just go into the Administrator and click the “Global Settings” tab. Then...

October 23, 2022 in by

"Remember Me" allow our website to remember your login for future sign ins. This can be a quick way to access your Savance Workplace Important notes: Make sure you do not 'Sign Out' of Workplace as this will cause the login screen to reappear and clear...