Patient Self Check-In
Patient Self Check-In
Customizable & Easy-to-Use Electronic Patient Self Check-In Solution
Savance Patient Self Check-In allows hospitals and healthcare clinics to replace paper sign-in sheets and patient intake forms with a real-time, HIPAA-compliant electronic patient self check-in solution. Results include a quicker patient registration process, more accurate patient information, shorter wait times, and more satisfied patients.
When a patient comes to a hospital or a clinic to check in, you want two important things to happen:
You want to acquire accurate and complete information about that patient.
You want to make the registration process as patient-friendly as possible.
Savance Patient Self Check-In solution allows healthcare facilities to accomplish both goals efficiently and effectively. From a financial standpoint, many healthcare organizations could save tens of thousands of dollars each year by being able to collect accurate information on all patients. This includes eligibility and payment verification processes, which have been further complicated by private insurance, Medicaid, Medicare, and the Affordable Care Act. Savance Workplace provides tools for both manual and automatic verification, prior to rendered services.
- We were able to cut wait times by an average of 15 minutes, improve the registration time by 4 minutes, and reduce the overall visit by 20 minutes on average. Valley Children’s Hospital
From a patient perspective, simplifying the registration process and cutting down on the amount of time patients have to wait for medical attention also improves the patient experience. Our customers generally see an immediate impact on patient satisfaction.
Benefits
Speed up registration and reduce patient wait times
Customize the solution to collect all required information during patient check-in, including co-payments
Patients can scan driver’s licenses and insurance cards and the system will automatically capture the required information
Avoid HIPAA violations and improve patient satisfaction
Eliminate paper sign-in sheets, and simplify data entry
→ Tip: Looking for a way to manage visitors to your hospital or clinic? See Savance Visitor Management.
When a patient comes to a hospital or a clinic to check in, you want two important things to happen:
You want to acquire accurate and complete information about that patient.
You want to make the registration process as patient-friendly as possible.
Savance Patient Self Check-In solution allows healthcare facilities to accomplish both goals efficiently and effectively. From a financial standpoint, many healthcare organizations could save tens of thousands of dollars each year by being able to collect accurate information on all patients. This includes eligibility and payment verification processes, which have been further complicated by private insurance, Medicaid, Medicare, and Obamacare. Savance Workplace provides tools for both manual and automatic verification, prior to rendered services.
From a patient perspective, simplifying the registration process and cutting down on the amount of time patients have to wait for medical attention also improves the patient experience. Our customers generally see an immediate impact on patient satisfaction.
- We were able to cut wait times by an average of 15 minutes, improve the registration time by 4 minutes, and reduce the overall visit by 20 minutes on average. Valley Children’s Hospital
How Does It Work?
Greet Patients with Easy-to-Use Touch Screen Sign-In Kiosks
When entering the hospital or clinic, patients are met with an easy-to-use touch screen sign-in kiosk that has been custom-designed for your organization. Patients begin the registration process by scanning their driver’s license, or by entering their information directly onto the touch screen pad. In order to keep waiting times at a minimum, the step-by-step check-in process is quick and easy. The software can even pull information automatically from a driver’s license, ID, or insurance card, and ask the patient to verify that the information is up-to-date.
Fully Customizable & Configurable with Multilingual Options
Easily customize the questions asked by the Patient Self Check-In software during sign-in to collect all the information you need on the patient, whether that be the basics such as address, phone number, health insurance, and date of birth, or special case scenarios like fall risks, infections, or interpreter requests. An easy drag-and-drop editor allows you to target the process to all types of guests.
Customize further by incorporating videos, documents, visitor photos, signature capture, background checks, ID and watchlist verification, and more. A copy of insurance and ID cards can be saved automatically into the system. Multilingual options and co-payment processing also available.
Additional Features
Host Pre-Registration
Register patients ahead of time, and they will receive a QR code via text and/or email for quick and easy sign-in upon arrival.
Patient Pre-Check-In
Let patients fill out information ahead of time from their own device. They can answer questions, watch videos, agree to documents, verify their ID against a watchlist, and receive a QR code via text/email for quick and easy sign-in upon arrival.
Arrival Notifications
Once a patient has been signed in, automatic arrival notifications can be sent to relevant personnel via a text message, an email, or a computer popup message.
Touchless Check-In
Reduce the spread of certain diseases by allowing patients to scan a QR code and check in using their own mobile device.
Increase Security
Increase facility security by running instant background checks and creating deny-entry watchlists with names, photos, and alerts.
Badges & Name Tags
Issue printed labels, which can be self-expiring, through your kiosk. Use custom QR codes as a credential or for check-out. Even take things a step further and integrate with your existing access control system.
Temperature Scanning
Optional temperature scanner mounted to a kiosk allows for hands-free, automated temperature scanning as a part of an overall health screening process.
Real-Time Dashboards
View all patient check-ins on real-time dashboards. Create any reports you need. Integration with optional 3rd party reporting tools also available.
Custom-Designed Patient Check-In for Your Healthcare Organization
Savance Workplace solutions are fully customizable and custom-branded to your organization.
Customer Spotlight:
Children’s National Hospital
Children’s National Hospital is the leading provider of pediatric care in the Washington, D.C. area, and ranked among the top 5 pediatric hospitals in the United States.
- The significance is visibility. Patients see where they stand in the queue. Staff can proactively keep workflows moving. And administrators base staffing and scheduling decisions on real data.
Jeffrey Dome
Chief of Hematology & Oncology
- We have data points for everything. I can go into the Savance system and do a deep report, check the touch points where the patient went and pinpoint exactly where the bottleneck was — the front desk, the PCT, the provider, the lab, whatever — and streamline processes based on real data. That’s best practice.
Victor Cooper
Clinic Operations Manager
- In healthcare today, the patient experience is of utmost importance. By accurately capturing where our delays were, we were able to identify our primary challenges and implement solutions to directly impact those areas.
Kristen Brown
Clinical Manager
Case Study:
Healthcare Leader Improves Workflow & Patient Satisfaction
- If you improve customer satisfaction, patients will refer others to you. These are all downstream benefits that can accrue over time.
Results & Benefits
Simplified patient sign-in with self-service check-in kiosk
Ability to time-stamp patient flow though clinic to monitor detail
Ability to leverage patient flow data to alleviate bottlenecks during peak demand
Improved patient experience through better communication and shorter wait times
Free staff from physically tracking down patients
Ability to optimize patient and staff scheduling
Add-On Options & Solutions to Extend Use
As another way to enhance the patient experience, and as a part of the patient check-in process, you can choose to integrate a paging system, similar to those found in restaurants. Give patients and family members the freedom to walk around, and send them messages and updates straight from a computer or a kiosk. To further increase visibility and communication, be sure to see Savance’s HIPAA-compliant and custom-designed Waiting Room Displays, which are used to keep patients and family members fully informed of waiting times and updates, straight from the waiting room.
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