Waiting Room Display
Waiting Room Display
HIPAA-Compliant Status Board Solution to Increase Patient Visibility & Communication
Savance Waiting Room Display is a HIPAA-compliant electronic solution that keeps patients and family members fully informed of waiting times and updates, straight from the hospital or clinic waiting room. Savance’s status boards allow you to improve quality of care and patient satisfaction through increased visibility and communication, while at the same time protecting patient confidentiality.
Lack of visibility in healthcare waiting rooms often result in patient and family member anxiety and frustration; however, when patient privacy is at stake, there is a fine line between giving too much information and too little.
Savance Waiting Room Display was designed to follow a trusted method of HIPAA protection for patient confidentiality. It does so by hiding identifying patient information, using a random number, word, or an image icon to represent the patient. This way, patients and family members can be kept fully informed, in real-time, at all times throughout the visit.
- The significance is visibility. Patients see where they stand in the queue. Staff can proactively keep workflows moving. Children’s National Health System
By following a process to update staff, patients, and family members, your healthcare facility will see a boost in performance from better visibility, service, and organization. Thanks to constant and automatic communication and information, you will also notice significantly improved patient satisfaction scores. As an added bonus, you can virtually eliminate patients or family members constantly requesting updates, freeing staff up to focus on patient care.
Benefits
Improve quality of care through constant communication and peace of mind
Keep patients and family members informed of updates and waiting times
Free staff up to focus on patient care
Provide patients with a HIPAA-compliant solution that protects their privacy
Professional custom design and branding
→ Tip: Looking for a healthcare staff-facing status board for patient or staff information? See Savance Healthcare Staff Display.
Lack of visibility in healthcare waiting rooms often result in patient and family member anxiety and frustration; however, when patient privacy is at stake, there is a fine line between giving too much information and too little.
Savance Waiting Room Display was designed to follow a trusted method of HIPAA protection for patient confidentiality. It does so by hiding identifying patient information, using a random number, word, or an image icon to represent the patient. This way, patients and family members can be kept fully informed, in real-time, at all times throughout the visit.
By following a process to update staff, patients, and family members, your healthcare facility will see a boost in performance from better visibility, service, and organization. Thanks to constant and automatic communication and information, you will also notice significantly improved patient satisfaction scores. As an added bonus, you can virtually eliminate patients or family members constantly requesting updates, freeing staff up to focus on patient care.
- The significance is visibility. Patients see where they stand in the queue. Staff can proactively keep workflows moving. Children’s National Health System
How Does It Work?
Give Patients & Loved Ones Real-Time Status Updates
Savance waiting room status boards provide real-time updates shown on large, wall-mounted digital communication boards. Healthcare staff can easily post patient status updates using a healthcare tablet, a PC, a kiosk, or a smartphone. Information that identifies a particular patient is masked for HIPAA compliance, and the system instead uses a random number, word, or an image to represent the patent.
The Waiting Room Display software is fully customizable both when it comes to layout/branding and content, and will be custom-designed to suit the look and feel of your organization. For example, the screen example here shows how the software was designed for a large children’s hospital, using fun, colorful animal icons to represent each child.
Layout & Content Fully Customizable – Branded to Your Organization
The layout of your Waiting Room Display can range from a basic grid-style display —listing a patient’s appointment time, current status, and more— to a mixed content design showing patients based on doctor or current location (waiting room vs care area, for example), along with additional information, such as local weather, hospital announcements, and more.
Also customize the information you display, for example:
- Current wait time for the next procedure;
- Comments left by staff;
- The status of the patient;
- What phase of surgery the patient is in;
- The attending nurse and physician;
- The patient’s current location;
- Mixed content, for example local weather and hospital announcements.
Custom-Designed, HIPAA-Compliant Waiting Room Displays for Your Healthcare Organization
Savance Workplace solutions are fully customizable and custom-branded to your organization.
Hospital Waiting Room Display
Waiting room status board for hospital, displaying patients by randomly assigned number, with current status and optional comment for more information. A sidebar shows weather and announcements.
Children’s Hospital Waiting Room Display
This simplistic waiting room display was designed for a children’s hospital, and uses animal pictures to identify patients.
Status Board for Emergency Room Staff
This status board separates patients by waiting room and care area, and uses a randomly assigned icon for each patient. It also includes an area for weather and announcements.
Customer Spotlight:
Valley Children’s Healthcare
Valley Children’s Healthcare is a 358-bed pediatric healthcare network in California, employing 670 physicians and 3,500 staff.
- We were able to cut wait times by an average of 15 minutes, improve the registration time by 4 minutes, and reduce the overall visit by 20 minutes on average.
- I’d wholeheartedly recommend Savance to anyone looking to work with a great company to deliver a software and hardware solution for the healthcare industry. Their ability to listen, suggest, and deliver is what sets them apart from other vendors.
- [Savance’s] guidance and expertise has been invaluable to help us implement the best solution tailored to each department’s needs. They listened to our requests and answered with great solutions.
Case Study:
Non-Profit Children’s Hospital Sees Significant Improvements in Wait Times & Patient Satisfaction
- We have seen marked improvements in operations, workflow, and patient satisfaction since implementing [the Savance] system.
Results & Benefits
Significantly reduced wait times
Improved registration time and process
Marked improvement in overall communications
Improved patient experience through better communication and shorter wait times
Reduced overall time for patient visits
Instant improvement in patient satisfaction
Add-On Options & Solutions to Extend Use
As another way to enhance communication, visibility, and the patient experience, you may choose to integrate a patient paging system, similar to those found in restaurants. Give patients and family members the freedom to walk around, and send them messages and updates straight from a computer or a kiosk. If you choose, this can be integrated directly into Savance Patient Self Check-In system. To increase staff communication and visibility when it comes to staff and/or patient statuses, you may also consider a custom-designed Healthcare Staff Display.
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