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Help Topics
PDFs
56 Articles- Savance Visitor Management Design Questionnaire
- Savance Status Board Design Questionnaire
- Savance Workplace Visitor Management Kiosk Configuration Guide
- Savance Workplace Logo & Image Guidelines
- Surface Pro xCase Barcode Scanner Installation
- How to Enable Automatic Kiosk Updates
- Savance Workplace Emergency Mustering Tablet Setup Guide
- Savance Self Check-In Kiosk Design Questionnaire
- Savance Workplace Web Browser Status Board Guide
- Savance Workplace Desktop Application Getting Started Guide
Hardware
86 Articles- Thales RMA Options (CR5400, QS2000, & AT10K)
- Getac Tablet RMA Process
- How To Disable Wifi/Bluetooth On Minix Devices
- Hardware Archive
FAQ
13 ArticlesCurrent hot topics and FAQs
- How often does Savance release updates for Workplace?
- How long has Savance Workplace (Formerly EIOBoard) been on the market?
- What is Workplace End User License Agreement?
- Where can I find Help Documents?
- Savance Workplace Feature Requests and Custom Modifications
- How do I Access Support, Our Service Level Agreement (SLA) and What is Included with Our Services?
- Is Workplace affected by the Log4j Vulnerability?
- How do We do Workplace Releases and Naming Conventions?
- Data Retention Policies for Workplace
- How to Change the Address Where Support Emails are Sent
Software
210 Articles- Network – How To Setup A Repeating Ping Test
- How To Move The Kiosk Application’s Display Screen
- Badge Printing Pictures Are Not Loading For Desktop App
On-premise/Customer-Hosted Server
108 Articles- Can You use the Exchange Sync Feature in the On-Premises-Hosted Version?
- How to Find my Database Backup Location
- Network – How To Setup A Repeating Ping Test
- On-Premises Active Directory Permissions Required Or Users Appear Disabled
- HTTP Error 403.1 – Forbidden Login Fix Via IIS Script Settings
- The Comprehensive Guide to Customer Hosted Server Upgrades
- Free SSL Options For On-Premises Customers
- Slower Access and Latency Issues with Cloud Access for Global Customers and Alternate Hosting Options
- SQL Server 2016 Compatibility Issues With V11.8+
- Renaming or Changing Your SQL Database For On-Premises Customers
Cloud-Hosted Server
11 Articles- Slower Access and Latency Issues with Cloud Access for Global Customers and Alternate Hosting Options
- Savance Cloud for Whitelisting/Networking
- Savance Data Residency for Cloud Customers
Access Control Integrations
10 ArticlesHelp Guides
17 ArticlesUse the below video guides, PDFs, and pages to help you get started with Savance Workplace and the Electronic In Out Board (EIOBoard).
- How to Set Up Mobile Self Check-In On An iPad
- How To Sign In and Sign Out Visitors With an Attended Visitor Management System
Uncategorized
- Multilingual Mobile Pre-Registration Using Browser Translation
- How To: Update Savance Workplace Software
- The Comprehensive Guide to Customer Hosted Server Migrations
- xCase for Surface Pro Installation Instructions
- How to Report a Bug
- On Premises – How to Setup Mustering Tablet Alerts
- GoToAssist – Setting Up Unattended Support
- How To Register a User with Facial Recognition Scanners