In the Company Settings section of the Administrator, there is a setting called “Only Prompt for Required Upgrade”. If this setting is checked, you can upgrade your EIOBoard server to the latest version without prompting your users to upgrade (unless it is specified that the server upgrade requires the clients to upgrade to the latest version). If this setting is not checked, then after upgrading your EIOBoard server, your clients using the EIOBoard Application or EIOBoard Outlook Interface will automatically be prompted to upgrade to the latest version when they log in.
Most companies choose to turn off the Auto Update feature and push out the client through a Group Policy or Login Script. You can also use your own FTP server rather than using the default EIOBoard FTP server. To change these settings, you will need to have access to SQL Management Studio (or SQL Management Studio Express) and connect to your EIOBoard (SolutionSavant) database.
To see the current FTP settings, run the following command:
SELECT * FROM Versions
Below is an example update statement which would update the FTP settings for the EIOBoard Application Interface to point to the 10.1.2 release on EIOBoard’s default FTP site:
UPDATE Versions SET
FTPUserName = ‘yourftpusername’,
FTPPassword = ‘yourftppassword’,
FTPSite = ‘yourftpsite’,
FTPDirectory = ‘downloads’,
FTPPort = ’21’,
FTPUpdateFileName = ‘EIOBoardApp1012.exe’
WHERE VersionSys = 100000
Note: If you are using EIOBoard version 9.0.63 or older, the default FTP settings are pointing to an FTP server which is no longer active. This EIOBoard-Hosted feature was depreciated since clients and servers are not upgraded at the same time without administrative planning. But the feature is available for Customer-Hosted Servers to utilize. You will need to manually update the FTPUsername, FTPPassword, and FTPSite settings in the Versions table.
Tip: If you have SQL Query Analyzer or SQL Management Studio, you can connect directly to the database and run the .sql file directly against the server are you make the appropriate changes for your FTP server. You can download a free edition here.
Tip: If you do not have an FTP server, you can download a free version called zFTPServer here.