1. Unplug and Replug in Your CR5400
You can unplug your CR5400 from the back of the device then replug it back in to reset your device’s connection
2. Uninstall/Reinstall the Kiosk App
You can uninstall your current kiosk application to reinstall and ensure the Gemalto drivers are installed. This driver is required for CR5400 usage. Please reboot your machine after install as needed
3. Reader Expo Troubleshooting
First you must download and install the Gemalto SDK which contains a program called ‘Reader Expo’. This program allows you to configure the CR5400 and ensure it is communicating with your PC. You download v3.7.1.15 SDK here
Once started, the Reader Expo should connect to your CR5400. Please ensure the Savance Kiosk or Hardware Agent is closed as they can conflict with this program. Select the CR5400 option
Under the ‘Active Plugins’ tab, confirm the ‘PDF417’ option is selected
To test the reader, press ‘Select’ then scan your driver license
Error Messages
If you see an error message stating ‘No Reader was detected’, then the CR5400 isn’t fully plugged in or being recognized by Windows. Please review the cabling between the CR5400 and your device. The cable used by the CR5400 for power is a USB Micro Type B
