How do I access support, our Service Level Agreement (SLA) and what is included with our services?

This article explains how to access support, what sort of response time you should expect (SLA), how we handle hardware issues, what constitutes “super critical”, and how our professional services work. Included with all Savance software services is a premium support package that you or … Continue reading How do I access support, our Service Level Agreement (SLA) and what is included with our services?