Cloud Customers
You should see ‘Forgot Password’ when you sign in to recover your lost password. If clicking ‘Forgot Password’ doesn’t redirect you, here is the direct link: https://cloud.savanceworkplace.com/ForgotPassword/ForgotPassword.aspx
You will be asked to verify your Last Name and Email address associated with the account. If the system does not recognize your email address, you may ask a coworker to verify this information from the Contact Details page associated with your user account.
Please check your spam folder in case. Your email will look like below. Click the ‘Link’ to be redirected to reset your password
If clicking the link above does not, please right click it then ‘Copy Link’ to open it in another tab. Sometimes browser cache can cause bad redirects for some users
On-premise/Customer-Hosted Customers
Sorry, we won’t have access to reset your password. Please contact your company’s Savance Workplace administrator to help you reset your password if the forgotten password link for your organization’s on-premises server does not work (if it isn’t set up for SMTP).
If you do not know who your system administrator is, please contact someone within your organization who can administer your account for you or contact support@savanceworkplace.com as we can provide their contact info.
If you need additional help, you can always reach out to our support team at support@savanceworkplace.com! Please note we do not reset passwords, but we can assist with login questions/issues