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How to change the address where support emails are sent

There are a few places where users of EIOBoard can access help from within the Application or Browser interface. For example, in the Application interface if a user goes to More–>Help–>Support/Feedback a window will come up where they can compose a message to send to support. By default these messages are sent to support@eioboard.com. Some organizations prefer that support requests go the IT team or manager before being addressed by Savance, however. Therefore we provide the capability to change where these messages are sent. This can be done in two places.

Only administrator users can change this setting. It can be changed in the Administration panel of the Desktop Application and the Administration settings of the EIOBoard web browser interface.

Customer and EIOBoard hosted

Desktop Application

  1. Click on the Administration icon to open the Administration panel.
  2. Go to the Company Settings tab.
  3. At the bottom of the screen you will see the setting for “Support To Email Address”.
  4. Click on Edit
  5. Change the email to the email you wish to use and then click Save.

Where to Update Support Email Desktop

Browser Interface

  1. Click on the Administration Icon
  2. Choose Global Settings under the General Section.
  3. ¬†Under Other Settings, you will see the setting for “Support To Email Address”.
  4. Change the email to the email you wish to use and then click Save.

Where to Update Support Email Web

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