For Workplace mobile app to work, you must allow cookies to be placed on your iPhone so that the server can track current session information. If you’ve enabled cookies and it still doesn’t seem to work, make sure you’ve configured Workplace access remotely. If this still needs to be done for you, please visit the following knowledge base article:
How to Configure Workplace Access Remotely For On-Premises Customers
To enable cookies in Mobile Safari:
-
- Go to the Home screen by pressing the Home button or by unlocking your phone.
- Select the Settings icon.
- Select Safari from the Settings menu.
- Select Accept Cookies from the Safari menu.
- Select From visited from the Accept Cookies menu.
- Press the Home button to return the the iPhone home screen.
- Select the Safari icon to return to Safari.
- Before the cookie settings change will take effect, Safari must restart. To restart Safari press and hold the Home button (for around five seconds) until the iPhone display goes blank and the home screen appears.
If cookies are successfully enabled, you should now be able to access Workplace mobile app.