If you receive the following error while installing the Savance Workplace Kiosk application:
“Source file not found:
C:\Users\[username]\AppData\Roaming\Savance\Savance Workplace Kiosk [version number]\install\Savance Workplace Kiosk Setup [version number].cab.
Verify that the file exists and that you can access it” (Example below).
Then please do the following to fix it:
1. Open the Registry Editor in Windows. To do this, click Start in Windows, and type “registry editor”, then right-click it and select “Run as administrator”
2. In the Registry Editor, go to “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Caphyon\Advanced Installer\LZMA”
3. Click through the different subfolders inside of the “LZMA” folder and look for the version of the Kiosk that you are trying to install, and delete the folder. In this example, we are trying to install Savance WorkPlace Kiosk v11.8.3. So we will delete the folder called “11.8.3”.
Note: If you have multiple subfolders with the same version number, click through each of them, and make sure that on the right side, that the “AI_ExePath” says “SavanceWorkplaceKiosk1183.exe” as shown in the screenshot below.
Once this has been done, try installing the Kiosk software again and it should now install as expected.