Windows Services
Normally, you can restart the Workplace Connector through Windows Services. To do so, simply open Services and Find “EB Connector Service”, right-click, and click restart
Through Command Prompt
Sometimes the Workplace Connector Service may need to be restarted due to a technical problem or lost connection. If so it will need to be forcibly killed. It cannot be stopped simply by stopping it. To stop and restart the service perform the following steps.
1. Open task manager by pressing ctrl+shift+esc.
2. On the Services Tab of Task Manager look for the EB Connector Service and find it’s PID. The PID is shown in the column in red below.
Then Open Command Prompt making sure to right click on it and run it as administrator. Enter the command taskkill /F /PID PIDOFTASK – to illustrate the command below would kill a service with a PID of 1111
Then go back to Task Manager right click on the EB Connector Service and select Start. The Service is now restarted.