How to Review the E-mail and Text Transmission Log (On-Premises)

For on-premises systems, you can view your email and text log via your server application. Please open your Savance Workplace server app, then proceed to the emailing tab.

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Under this tab are the processed and unprocessed sub-tabs. Unprocessed allows you to check the queue, which will instantly check for new emails to be sent. While the process tab will show you all of the processed emails and text sent for your location based on the filters set below

• Dates: select the date range that you wish to review. Please ensure the From date is not set to a time in advance of the To date.
• Job Type
  • Print: Any print orders using the SMTP. These are extremely rare and are no longer utilized.
  • Email: Any emails sent to staff or visitors
  • Text: Any text messages sent to staff or visitors
• Show filters
  • Show Completed: Email or text has been sent.
  • Show Unprocessed: Shows emails or texts that have yet to be processed by the server
  • Show Assigned: deprecated
  • Show In Progress: currently in progress of being sent
  • Show Cancelled: shows any canceled email/text
  • Show Errored: this filter can only be selected exclusively and cannot be selected in tandem with other filters. This will show any errored email/text

For any errored emails/text, please double-click on them to see further messaging, or scroll to the farthest right to see the message column. Errors will often tell you what’s wrong with your connection to your SMTP or an error experienced by the Savance Workplace server when communicating to your SMTP due to format or restrictions.

Known Bugs

1. Sometimes when changing filters and dates, you will see emails/texts sent from outside of your date range. This is due to a sorting bug that we are aware of.

For cloud customers, please contact Savance Workplace support as these logs are not accessible and will need to be pulled on your behalf.