Login into your Kiosk settings
You can access your kiosk settings via ‘Staff’ button which leads to a keypad and the button ‘Login’. The default Admin code is ‘7282623’ however this is an editable code so your code might be different. For Visitor Management Kiosk, you’ll have to press an invisible back button located on your visitor sign in screen. Typically found in the lower left corner of your screen, but possibly in another corner
Check Com Ports
RFID (PC Prox) and Barcode readers use Com ports to communicate with the kiosk. If you are scanning something and the kiosk does nothing, the com ports are likely not set or incorrect set. Com A and B, for example, should never match with the same Com port selected as it will break functionality. You’d want to remove the duplicate Com port selected to resolve this issue
You can find your kiosk com port settings under ‘Comms’ where you’ll have 4 options (A-D)
You can select your com port from the drop down menu. Please note that Com1 is never the Com port you should select. After selecting the Com port, please select the device type. PC Prox is an RFID reader
If you see no Com ports on the drop down menu, please ensure the device is plugged in properly. You might have a misconfigured device as well which could require Savance Support’s Assistance. If you have multiple Com port devices, then you might need to do testing to see which com port belongs to which peripheral. Device Manager will rarely name the peripheral
After you are finished, always hit ‘Save’ then test the device functions as expected.
For more device specific guides please use: