Cloud customers are able to send texts to a recipient without requiring a cell carrier. To do this, the company setting “Send Texts Direct to Recipient” must be enabled. This setting is available in version 10.1.23 or higher. Once this setting is enabled, you will be able to send a text message to any user with a cell number without worrying about the user’s cell carrier field. Here are some examples of the setting.
Desktop Client:
Web App: