If your group policy is set to install Driver updates automatically and the Kiosk is not explicitly set to exclude them, you may run into issues with the Wifi Adapter and Touchscreen getting disabled. This is caused by Windows Updates pushing Intel Drivers onto the kiosks over the existing Realtek Drivers that come with the system.

If you received the kiosk through Savance, we have worked with Microtouch to switch to an image and model of the Kiosk that doesn’t experience the issue without needing any fixes, so feel free to reach out to us at support@eioboard.com and we would be happy to work on getting you the replacements you need to be fully operational.

In the meantime, or if you are experiencing this issue on your own kiosk model or image, you can apply the below fixes to address the issue:

How to Stop Kiosks from Installing Intel Drivers with Windows Updates

1. Disable Windows Driver Update
   1. Group Policy:
      
      1. Step 1. You can press Windows logo key and R key on the keyboard, and input
         gpedit.msc
         and hit Enter to open Local Group Policy Editor.
      2. Step 2. Next you can expand folders from the left column:
         > Computer Configuration
         > Administrative Templates
         > Windows Components
         > Windows Update.
      3. Step 3. Browse the list in the right window to find
         Do not include drivers with Windows Update
         Double-click it, set it to Enabled then apply.
2. Uninstall Intel Drivers
   1. Intel Network Connections 24.0.0.11
   2. Intel Rapid Storage Technology
   3. Optional: All Intel Drivers under ‘Add or Remove Programs’ except ‘Intel Trusted Execution Engine’
3. Reset winsock
   1. Open Command Prompt as Administrator
   2. Run the command: netsh winsock reset
4. Restart the Kiosk

Other Settings to Check

If your Wifi Module or Network Connection is otherwise going down, there are several other steps you can take as well to assure it works properly.

• IF ON ETHERNET ONLY: If you have Wifi disabled on the kiosks, under Windows Services, you can disable the WLAN Auto Config Services to prevent the system from trying to configure or update the Wifi Adapter at all.
• You can also disable the computer being able to put the Wifi Module to sleep
  • Under Device Manager-> ‘Network adapters’, right-click the Realtek Wireless LAN and select ‘Properties’
  • Uncheck ‘Allow the computer to turn off this device to save power’
    
  • Click ‘Ok’