Make Sure the Barcode Scanner is Set to COM Port Emulation
- Install driver. If you do not have the appropriate drive, contact the device manufacturer’s web page or them directly.
- Windows 7: https://www.zebra.com/us/en/support-downloads/software/drivers/usb-cdc-driver.html
- For Windows 10 Users –The Windows 10 native CDC driver included in the Windows 10 operating system supports Zebra scanners and should be used to provide CDC functionality in the Windows 10 environment.
- Connect the reader to the Kiosk and note if there is an audible “Do Re Me” melody when powered on.
- Read the “CDC COM Port Emulation” barcode to set up the interface. The decoder issues the standard startup beep sequences.
Set the COM Port in the Kiosk
- On the computer, check Device Manager in the Ports section, to see if the computer successfully detects the scanner as “Bar Code Scanner.” The COM port number would vary depending on the different hardware environments.
- Note: If the name is not detected and you can’t tell which COM port is the Barcode Scanner, Install Drivers First:https://www.zebra.com/us/en/support-downloads/software/drivers/usb-cdc-driver.html
- Note: On most kiosks, COM 1-4 is the Physical COM Ports, while the Barcode Scanner creates a virtual COM Port, so if the Barcode Scanner is the only attachment plugged into the Kiosk, it will be the only one that’s not Numbered 1-4
- In the Kiosk application, log in to the Admin screen and click the Comms tab, and note the appropriate COM port number for the scanner you just installed from one of the two sections. If there is more than one “reader” (card reader and bar code reader) installed on the Kiosk you will need to choose the COM port for the 2D Bar Code Reader from the drop-down list. Click the appropriate radio button for the PCProx/Barcode/ID and then click “Save”.