LDAP Server is Unavailable

If you are encountering an error after upgrading from an older version of Savance Workplace that displays either of the following messages in the web browser:

 

Or if you encounter the following in the Application/Add-in:

To resolve the issue, follow these steps::

  1. Open your Savance Workplace Server admin interface.
  2. Click on Management, then select Settings.                                                                                                                                                                                                 
  3. Navigate to the ‘AD Sync’ tab and intentionally modify one of the Connection Settings to an incorrect value. Test the Connection to ensure it fails.
  4. Save the settings.
  5. Change the settings to the accurate values, and test the Connection to ensure it passes.
    • Sometimes you must enable or disable Use Secure Socket Layer depending on whether your AD server supports SSL
  6. Save the corrected Settings.                                                                                                                                                                                                                                 


You should now be able to log into Savance Workplace without an error!

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