Customer-Hosted FAQ

How to Manually Uninstall Workplace Server Components

Normally, you should be able to remove your Workplace Server through Add/Remove Programs, Change or Remove a Program, or Programs...

Changing the Workplace Auto Update Settings (On-Prem Only)

In the Company Settings section of the Administrator, there is a setting called “Only Prompt for Required Upgrade”. If this...

When I test my Workplace Connection, I get “The request failed with HTTP status 407: Proxy Authentication Required”

Clients If your application, kiosk, or Outlook Add-in gives an error about “Proxy Authentication Required”, you need to make sure...

Section or group name ‘system.web.extensions’ is already defined error

If EIOBoard is installed as a virtual directory under a parent site which also runs ASP.NET, there are potential conflicts...

The Module DLL C:\Program Files\Microsoft\Exchange Server\V15\Bin\kerbauth.dll failed to load

After a brand new installation of the EIOBoard server, you may receive a “503 service unavailable” error. You may notice...

Strong Authentication is Required for this Operation

The error “Strong authentication is required for this operation.” is caused by the signing requirements not being set up correctly....

Turn On/Off Chat History

On-Prem Customers If you are a Customer-Hosted user there are two places you need to make sure chat history is...

What do I do if I get Server Application Unavailable?

This knowledgebase article is in regards to browsing to your Workplace website and receiving the following message in the browser:...

How to Review the E-mail and Text Transmission Log (On-Premises)

For on-premises systems, you can view your email and text log via your server application. Please open your Savance Workplace...

Chat will not connect?

Make Sure Port 5222 is Open The main cause of Chat problems with Savance Workplace is the traffic is being...

Delete Server Registry Keys

Here is the location of the EIOBoard Server registry keys, for cleanup purposes. These registry entries are not removed when...

The remote server returned an error: (425) Can’t open data connection

You may receive an error with the EIOBoard Application Interface or EIOBoard Outlook Interface during automatic upgrades saying, “The remote...

Configuration File is not Well-Formed XML Error

This article contains a possible solution for an error you may see opening Workplace in any of the interfaces. The...

Outlook Add-in, Application, Kiosk, or Offline will not Connect and Test Connection Fails

If the Outlook Add-in, Application, or Kiosk cannot connect and the Test fails, your webservice is probably not working properly. ...

What do I do if my Server installation errors Transaction log is full”?”

This knowledgebase article pertains to the following error: SQL Error “The transaction log for database ‘SolutionSavant’ is full. to...

How Can I Utilize Workplace Organizations?

Workplace organizations are an excellent way to separate different groups of users in your Workplace if you are Customer-Hosted. It...

TLS 1.2 – Transfer Layer Security – Can My Organization Stay Compliant?

Many IT administrators wonder if they can stay compliant with changing TLS requirements. With the known security issues for TLS...

How To Fix Web Sign-In Not Working After a Server OS Upgrade.

Update .NET Version After performing an OS upgrade from 2012 R2 -> 2019 or similar, you may get the following...

How do I Fix Sign Out at Midnight Not Working?

Sign Out All Users at Midnight Setting If you want all users or visitors to be signed out at Midnight,...

Customization