PDK Automatic Sync Not Working

Check Your Integration Settings

  1. Login to your Savance workplace browser
  2. Click the ‘Admin’ gear wheel then go to ‘User & Access Control Integrations’
  3. Click ‘Manage’ next to your PDK Integration
  4. Ensure ‘Sync Events’, ‘Sync Users on Event Activity:’, and ‘Opt In To WebHooks:’ is set to Yes
  5. Click ‘Save Settings’ near the bottom of the screen

Restart your Web hooks

  1. Login to your Savance workplace browser
  2. Click the ‘Admin’ gear wheel then go to ‘User & Access Control Integrations’
  3. Click ‘Manage’ next to your PDK Integration
  4. Set ‘Opt In To WebHooks:’ to No
  5. Click ‘Save Settings’ near the bottom of the screen
  6. Repeat Step 4, but set it to Yes
  7. Repeat Step 5

You might need to sync in any users manually via the bottom of the page ‘Sync Users’ button. However, new users or pictures should resume syncing. If they do not, please contact Savance Support

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support