1. Home
  2. Knowledge Base
  3. On-premise/Customer-Hosted Server
  5. Setting Up Savance Workplace Server for Text messaging

Setting Up Savance Workplace Server for Text messaging


Add Phone and Carrier

*Only the Administrator has the privileges of turning Text Messaging on or off.

  1. Open the Administrator Screen form either the Website Interface, Application, or Outlook Add-In
  2. Click on the User you want to enable Text Messaging and click Edit.
  3. Enter the cell phone number for the user and select a Carrier.
  4. Click Update.When utilizing an on-premise Savance Workplace Server, there are two primary methods for enabling text messaging alerts and notes:
1. Through SMTP
  • Access the Savance Workplace Server interface and navigate to Management -> Settings

  • In the Email tab under General settings, configure the SMTP server details in accordance with your organization’s specifics. SSL usage is optional.
  • Proceed to the advanced settings under the Email tab to customize settings such as ‘From’, ‘Reply To’, and ‘Send on Behalf of’ for text messages. Choose a relay email and name as required. Once adjustments are made, remember to save the settings.

If your server is accessible to the world (See How to Configure EIOBoard Access Remotely), an alternative option is to select the ‘Send Text Direct’ feature in the ‘SMS’ tab of the Savance Server Admin. This selection will route all text messages through the Arielink service.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support