Setting up Telephone Integration (TAPI) with Workplace.

TAPI – Telephone Application Programming Interface

If your phone system supports TAPI (Telephone Application Programming Interface) and has a TSP (TAPI Service Provider) driver, then it should support the phone integration with our latest Workplace Application and Outlook Interfaces (Version 6.1 or higher).

On-Premises-Hosted
The first thing you will need to do is configure the TAPI settings on the Workplace Server program on your server by following the steps below.

1. Your server must be version 6.1 or higher.
2. Install your TSP on your server and configure it for Third Party TAPI
3. On your server, open the Workplace Server Admin by either double clicking the server icon in the system tray near the clock or by going to the Start menu and navigating to Programs, Savance, Workplace Server, Workplace Server Admin.
4. Click the “Management” menu and select “Settings”.
5. In the Settings screen click the “TAPI” tab.
6. Check “Enable Telephone Support”, select your “Telephony Provider Name”.
7. Click the “Save” button and exit the Workplace Server Admin.

Configuring Clients

Next you will need to configure the settings in the Outlook Interface or Application Interface to adjust your status by following the steps below.

1. Be sure you are running 6.1 or higher of the Workplace .NET Application Interface or Workplace Outlook Interface.
2. In the Workplace Application or Workplace Outlook Interface, click the “Settings” button.
3. In the Settings, click the “Default Status” tab.
4. Under the “Telephone Integration” section, you should see the message that “TAPI is enabled” and your extension.  If you do not see that TAPI is enabled, you either need to configure your server still or you may need to restart the Workplace Application or Workplace Outlook Interface.  You will also need to make sure your extension is properly configured in the Administrator.
5. Under the “Telephone Integration” section, check the boxes stating that you want to set your status and select the desired status you want to change to when you are on a call and when you finish the call.

Supporting Multiple Phone Switches
Microsoft created a TAPI server that allows one server to virtualize all TAPI lines from multiple TAPI sources.  This enables you to configure TAPI on multiple servers for multiple types of phone systems but have Workplace server detect activity for all phone systems. After you configure the TAPI server, select that as your TSP in Workplace Server.