Setting Up Workplace On-premise SMTP Settings for Email

Setting up SMTP on an On-premise Server

1. To set up SMTP on your on-premise server, open Workplace Server and Go Management–>Settings.
2. Then on the Email tab under General, check both ‘Enable Email’ and ‘Enable Email Log’
3. Then set the SMTP settings according to the pertinent information at your organization. You may or may not choose to use SSL.
   
   • Any Server version under v11.8.3 ‘Send Test Email’ will not work with an error. This error is not an indicator of success or failure of the SMTP provided. The error will say ‘The parameter ‘Address’ cannot be an empty string. Parameter name: address’
4. Then go to the advanced tab also under email and you can change the settings for From, Reply To and Send on Behalf of. You will need to choose a relay email and name. You may need to make sure the Relay Email’s make sure domain name is same as your SMTP servers so that it will service those email. After setting these settings the way you want click the Save Button.
   

Checking Email Logs

To check Email Jobs, Go to ‘Emailing’, then ‘Processed’. There you can select your date range and click ‘Refresh’ to check the status of all Emails that have gone through or are in the queue.