Desktop Application Troubleshooting

Encountering “This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms” error when opening EIOBoard

Error You may receive the following error when you try to install or open either the EIOBoard Application Interface or...

The EIOBoard Application Only Opens the Pencil

There is a setting to open the EIOBoard Application minimized.  When this setting is set, you will only see the...

Object Reference Not Set To An Instance Of An Object

The Calendar sometimes gives you the error message listed below.  This is a bug that has been addressed in a...

Issues Uninstalling the EIOBoard Client

This article addresses potential issues uninstalling the EIOBoard Application Interface or EIOBoard Outlook Interface. First and foremost, make sure that...

Suppressing Connection Errors and Suppressing All Errors

In the EIOBoard Application Interface and EIOBoard Outlook Interface there is a setting to suppress connection errors and another setting...

Workplace will not reopen after Exiting the application

By default when you exit out of Workplace, it will not exit the application but instead minimize it to the...

Visual C++ Error: 0x80070643 Fatal error during installation

Redistributable packages “are required by many applications built by using Microsoft C and C++ tools.” Apps using “a Microsoft Visual...

Unable To Generate a Temporary Class

Upon hitting the “Test Connection” button on the EIOBoard standalone client or Outlook Add-in, you may receive this error message:...