Outlook Add-in Troubleshooting

Why doesn’t the Appointment tab show up when I create a new event in Outlook?

At this time, it is known that there is a conflict between the EIOBoard Outlook Add-in and the iCloud Outlook...

The Operation Failed Error Synchronizing EIOBoard Calendar With Outlook

This article addresses the issue where you get an error message saying “The operation failed” when attempting to synchronize your...

How to Troubleshoot Outlook Add-in Issues

Step 1 – Check Version Make sure you are running our latest version.  There is also a known issue with...

Type E LIBNOTREGISTERED Error

If you get this error InnerException>> System.InvalidCastException: Unable to cast COM object of type ‘System.__ComObject’ to interface type ‘Microsoft.Office.Interop.Outlook._AppointmentItem’. This...

Outlook is not Installed Error Message

EIOBoard Registry This article addresses the issue where you get an error message when you open Outlook saying Outlook is...

Why is my Outlook Add-In Disappearing?

If your EIOBoard Outlook Add-In seems to disappear or disable itself automatically, then this article may be for you.  Outlook...

Outlook 2007 or earlier Add-in does not work when an Office 2010 component is installed

The reason for this is that the Add-in attempts to reference certain shared DLLs that are changed when a component...

EIOBoard Outlook Interface DLLs Appear for Each User on a Terminal Server

If you are running the EIOBoard Outlook Interface on a terminal server, you may have noticed there is a copy...

EIOBoard Outlook Interface Continues Installation When Outlook Opens

After installing the EIOBoard Outlook Interface, you may be prompted to continue the installation when Outlook first opens. The message...

EIOBoard and Outlook are Running at Different Integrity Levels

This article addresses the issue where you receive a message when trying to synchronize your Outlook Calendar with EIOBoard saying...

Outlook Add-In Displays Blank or Greyed Out

Background Microsoft released an update for Office 2016 (Version 1808, Build 10730.20088) that causes an issue displaying EIOBoard correctly for...

Troubleshoot Outlook Add-in Errors In Citrix

When using the EIOBoard Outlook Add-in within Citrix, you may encounter a popup box that contains the following error message:...

Outlook Add-in shows pencil icon in task tray, but nothing in Outlook

If the Outlook Add-in is installed and the pencil icon is showing up in the task tray, but the Add-in...

Outlook Add-in gives an error, “Not enough storage is available to process this command”

This usually means exactly what it says, “Not enough storage is available to process this command”, Outlook does not have...

Resolving Outlook Crashes Related to the Savance Workplace Add-In or Cached Exchange Mode

If you are having issues with Outlook crashing and disabling the Savance Workplace Add-In stops Outlook from crashing, this article...