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Software FAQ

Will Workplace Work on All Operating Systems?

Yes, the Workplace Browser Interface will operate on all operating systems. The Workplace Application and Outlook Add-In will run on...

What is the Difference Between the Workplace Application, Browser, Mobile, and Kiosk Interfaces?

The Workplace Application Interface runs only on Windows-based computers, such as Windows 10/11. It is a small application that interfaces with...

If I change information on one Interface will it affect all of them?

All three versions of Savance Workplace (The Web, Application, and Mobile version) will operate together seamlessly. They share a common...

How to Setup Future Status?

Company Settings to Set Future Statuses There’s several settings pertaining to using Future Statuses an admin can configure in the...

Why Does my Name Show Up Twice In The User List?

Your name may appear twice in the Savance Workplace user list because of a mismatch between the username you initially...

Troubleshoot Unexpected Status Changes

Causes of Automatic Status Changes There are several reasons why your Status in Savance Workplace might change automatically. This change...

Why Would My Auto Return Status Not Process?

If you have a Future Status configured with an Auto Return Status specified, the Auto Return Status will only be...

What does the ‘My’ checkbox do in the Status View?

The “My” is simply your “My Friends” group. These are the people who you want to be able to view...

What is the Recommended Resolution for Savance Workplace?

The minimum recommended resolution for the Savance Workplace Application Interface, Savance Workplace Browser Interface, or Savance Workplace Outlook Interface is...

How To Retrieve Log Files

The log files help programmers and support figure out what is causing the Savance Workplace program to error or work...

How do Users Change Their Own Password

Once a user is signed in, they can manage and update their password from within the Browser, Application, or Outlook...

Why Can’t I See All Users On The Status Board?

If you login to Workplace and do not see certain users that you know are in the system, then you...

How Do I Print a List of Employees?

All Employees The phone list is available and may be printed so you can create and customize a report of...

Updating the Savance Workplace Address with a Startup Script

Savance announced that EIOBoard is now Savance Workplace! Existing cloud-hosted customers need to transition to the new server address in...

How to Update the Your Site’s Workplace URL On All Interfaces

Samuel LynnSupport & Implementation Engineer, Savance

How to Find Your Various Savance Workplace Versions

Savance Workplace has an entire suite of software for your everyday usage, whether it be for employee management, visitor sign-in,...

Customization