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Timmy Temperature Scanner Stops Sending Data to the Kiosk Troubleshooting

If you are having trouble with kiosk getting stuck on the Temperature Question because the Temperature Scanner will scan the temperature, but the number never fills out in the question, this means the Temperature Scanners is having trouble sending data to the kiosk.

General Connection Issues

If you’re setting up the kiosk, have moved the Temp Scanner, or changed it’s connection settings, you can follow the guide to connect the temperature scanner here

If the Temperature Scanners work fine after set-up, but stop working after a period of time, make sure the Kiosks are assigned Static IPs for the Temperature Scanner to connect to.

Possible Errors

If the Temperature Scanner is repeatedly losing connection to the network despite no changes in the settings, there are two common reasons for this issue, and you can test both temporary fixes to see which issue it is for the permanent solution:

Restart the Temp Scanner

To restart the Temperature Scanner, unplug it then plug it back in.

Clearing the Temperature Scanner Device Logs

On the Temperature Scanner  may greatly decrease the frequency at which it happens. To clear the logs to test if it helps with your situation:

  1. Tap the Home button
  2. Tap the System button
  3. Tap the Advance tab
  4. Scroll down to “Delete all log” and tap it
  5. Tap Ok
  6. Esc back to the first screen

Upgrades and Fixes

If restarting the Temperature Scanner fixes the issue for the DF050T Temperature Scanner, you can upgrade the Temperature Scanners firmware to the latest version, which will reboot the Temperature Scanner nightly at 12:30 automatically

If just clearing the logs fixes the issue and stops the issue from happening again, you can talk to support at support@eioboard.com about if you can upgrade yours kiosk to 10.3.17ts, which will automatically clear the logs for you with each scan. If you’re on-premise your server will have to be up to 10.3.15, and it may not be recommended to downgrade you kiosk if you’re already past 10.3.17.

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