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  5. Timmy Temperature Scanner Stops Sending Data to the Kiosk Troubleshooting

Timmy Temperature Scanner Stops Sending Data to the Kiosk Troubleshooting

If you are having trouble with kiosk getting stuck on the Temperature Question because the Temperature Scanner will scan the temperature, but the number never fills out in the question, this means the Temperature Scanners is having trouble sending data to the kiosk.

General Connection Issues

If you’re setting up the kiosk, have moved the Temp Scanner, or changed it’s connection settings, you can follow the guide to connect the temperature scanner here

If the Temperature Scanners work fine after set-up, but stop working after a period of time, make sure the Kiosks are assigned Static IPs for the Temperature Scanner to connect to.

No Connection Errors

Unblock Port 8041

To check if the Port the Temperature Scanner is set to be allowed, launch the “Windows Defender Firewall with Advanced Security” App.

Windows Defender Firewall with Advanced Security

Then in the inbound rules you can check if there’s a rule to allow Port 8041/8042 on TCP. If there is not, you can create a new inbound rule to allow all traffic on those ports.

Or you can run Powershell as admin and run the following command to create the Firewall Exception:

New-NetFirewallRule -DisplayName “Savance Temperature Scanner” -Direction Inbound -Protocol TCP -LocalPort 8041,8042 -Profile Any -Action Allow

Make Sure Network Set to Private

Often the Network will need to be set to private, so that the Kiosk can see the Temperature Scanner on it, and vice versa.

https://support.microsoft.com/en-us/windows/make-a-wi-fi-network-public-or-private-in-windows-0460117d-8d3e-a7ac-f003-7a0da607448d

If the Temperature Scanner is connected via Ethernet you may need to check and set the Network to private through Powershell

To Check the Network Connection Profiles:

Get-NetConnectionProfile

Then to set the Network the Temperature Scanner is connected through(Usually “Unidentified Network” if using a direct USB-to-Ethernet connection)

Set-NetConnectionProfile -Name “[NETWORK NAME HERE]” -NetworkCategory Private

Check Settings on Temperature Scanner

Reference Guide for How the Old and New Models Of Temperature Scanner Settings should look when correctly configured

Losing Connection Fixes

If the Temperature Scanner is repeatedly losing connection to the network despite no changes in the settings, there are two common reasons for this issue, and you can test both temporary fixes to see which issue it is for the permanent solution:

Restart the Temp Scanner

To restart the Temperature Scanner, unplug it then plug it back in.

Clearing the Temperature Scanner Device Logs

On the Temperature Scanner  may greatly decrease the frequency at which it happens. To clear the logs to test if it helps with your situation:

  1. Tap the Home button
  2. Tap the System button
  3. Tap the Advance tab
  4. Scroll down to “Delete all log” and tap it
  5. Tap Ok
  6. Esc back to the first screen

Upgrades and Fixes

If restarting the Temperature Scanner fixes the issue for the DF050T Temperature Scanner, you can upgrade the Temperature Scanners firmware to the latest version, which will reboot the Temperature Scanner nightly at 12:30 automatically

If just clearing the logs fixes the issue and stops the issue from happening again, you can talk to support at support@eioboard.com about if you can upgrade yours kiosk to 10.3.17ts, which will automatically clear the logs for you with each scan. If you’re on-premise your server will have to be up to 10.3.15, and it may not be recommended to downgrade you kiosk if you’re already past 10.3.17.

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