Overview
Since version 10/11 is a complete overhaul of many of the core server components, version of SQL server, and IIS settings, the process to upgrade is significantly more involved than other upgrades where you simply ran our On-Prem installer and clicked Next, Next, and then Finish. We are currently working on enhancing our newest v10 on-premise installer to be able to handle the steps outlined in this document, but to handle all the cases is quite and undertaking, so we chose to release v10 before the upgrade path was built into the installer and augment it with a process document that would allow anyone to upgrade to v10 by following a comprehensive guide based on their server situation. Because of this, upgrading involves uninstalling the current version and installing the newest version while migrating your database, setting, etc. It’s important to fully understand the additional steps you’ll need to take to make sure you preserve your settings exactly the way they are, make the transition as smooth as possible, and keep downtime to a minimum. During the re-installation, you will need your install key. Do not proceed without it. If you are doing this after hours, you should check with Savance to make sure that they revoke your existing license or increase your install count – otherwise you will be denied installation after you uninstall.  If this all seems a bit daunting, remember that we do offer a paid service ($500 USD) to white-glove assist you through the entire process over a scheduled web conference.
Comprehensive Guide
In v10 and v11, we only support SQL Server 2017 and higher
Please Follow these instructions:
The Comprehensive Guide to Customer Hosted Server Migrations
The Comprehensive Guide to Customer Hosted Upgrades and Migrations (v9 to v10 only)