If you are viewing your Workplace kiosk and some users are not appearing in the view this is more likely caused by there being a filter applied to the view. The filter options are available when you edit the specific kiosk view and removing them is rather easy.
1. Log into the Workplace Kiosk as an admin.
2. Click the “Views” Tab
3. Select the view that is experiencing issues and click “Edit”
4. Click the “Filtering” tab.
From there you can review the filtering settings to ensure they match what you wish to see on your Status Board
5. Save your changes and exit admin mode.