System Status

Recent Notes:

07/14/2026: We experienced intermittent performance issues affecting our services from approximately 9:52 PM EST yesterday until 7:00 AM EST today.

Our team identified the issue, implemented a resolution, and service has been fully restored. We will continue to monitor our systems closely to ensure stable performance.

04/02/2026: Web server farm issue; root cause still to be investigated; restarting services have restored services within 30 minutes of first report. However stability is still an active concern and being look into

01/12/26: We are aware of an ongoing Brivo server outage impacting Brivo’s access control services. As a result, all Savance Workplace customers with the Brivo access control integration enabled may experience issues related to access control functionality.

Our team is actively monitoring the situation and will provide updates as more information becomes available. For Brivo’s current service status, please refer to: https://downdetector.com/status/brivo/

10/30/25: We were seeing slower than usual performance this morning. We are still running without our caching service, which may be partially to blame. The hosting team restarted some services that we think may have been adversely affected by the outage and it should have sped things up a bit

10/16/25 8:00 am EST – Cloud Customer’s Chat System shows offline or connecting preventing users from using the feature. This has now been resolved today at 11am ET.

2/13/25 3:00 pm EST – We experienced a partial outage for the Desktop App, Outlook Add-in, Mustering application, and Kiosk application for some users. Browser users are unaffected at this time. The issue was resolved around 5:50pm EST

10/1/24 3:00 pm EST – We are currently experiencing outages with our Savance Cloud services. Please stand by whilst we work to resolve these issues. We deeply apologize for any inconvenience this may have caused.

7/30/24 8:00 am EST – Microsoft Azure Systems had a networking error that caused some customers to be unable to connect to Savance’s Cloud systems. This was resolved by Microsoft on 7/31/24 with no known post-outage issues

3/15/23 11:15 am EST – One web server was unresponsive from 10:26 to 11:15 AM. This may have caused connectivity issues if the interface was trying to connect to that particular web server.

12/17/22 8:10 pm EST – Resolved. 7:41pm to 7:43pm EST. The web portal was available but responded with an error page. A long-running task with real-time priority prevented many web requests.

11/22/22 9:52 am EST – Issue resolved by clearing out some logs and expanding storage.

11/22/22 9:30 am EST – Production database log file issue out of space causing cascading and intermittent problems. Production technical team is working on resolving it. Expected resolution in 30-60 minutes.

11/22/22 8:00 am EST – Database server issue causing a brief outage that resulted in user connection errors. Resolved by clearing connections and restarting database engine. Looking into root cause.