In most cases, we schedule a virtual kick-off meeting to transition the project from Sales to Implementation.
You will be assigned an implementation specialist and a backup implementation specialist.
A deployment ticket gets created where everything is logged like a support ticket. The ticket will be updated with any activity.
The Savance team creates an internal project with tasks and subtasks to delegate everything that needs to be accomplished.
If the order contains custom design (most Savance orders do), a Graphic Designer will work with you directly.
Once all parts of the project have been completed, we will provide end-user training, as well as supply the recording for future reference.
Following completed implementation and training, the deployment ticket will be closed. At this point, you will be transitioned to the Support team for any future assistance.